Complete this Return Authorization Form and email it to [email protected]. Within 1 business day, we will send The RMA Form, RMA# and Instructions on how to complete the return.

Regardless of the reason for the return, please make sure to provide proper packaging and cushioning for the items being returned. We recommend that you obtain a tracking number (delivery confirmation) from the carrier to assure timely delivery, as well as insurance for fragile items.

If you purchased a product in error, or it is no longer needed, it can be returned to PEXSuperstore.com within 30 days from the date of delivery – no restocking fees will apply. For orders returned after 30 days, but not later than 60 days, a 15% restocking fee will apply. Buyer is responsible for return shipping costs.

Returned product(s) must be in original manufacturer’s packaging, unopened, unused and undamaged. Upon receipt of the package, within 3-5 business days, PEXSuperstore.com will refund the product(s) cost, including any taxes paid and less shipping. If order qualified for free shipping, we will withhold the amount it paid for shipping of such product(s).

Used products or products missing any original parts/packaging/literature are non-returnable.

PEXSuperstore.com will replace such products at no additional charge. Please call us at 1-909-606-0988 after you complete the Return Authorization Form , our Customer Service Representative will contact you to arrange a return shipment and a replacement.

In order to receive the replacement at no extra cost, you must report the incorrect shipment within 14 days from the delivery date. If incorrect item(s) is reported after 14 days, PEXSuperstore.com will not pay for the shipping costs associated with the return & replacement.

Returned product(s) must be in original manufacturer’s packaging, unused and undamaged. Used products or products missing any original parts/packaging/literature are non-returnable.

If product is found to be defective, you must report it within 14 days from the delivery date – we will replace such products at no additional charge. For orders over 14 days, customer is responsible for any shipping costs associated with the return (see “Warranty Issues” part of this page for details). If you wish to return a defective product without getting a replacement, a 15% restocking fee will apply.

To return a defective product, simply follow the instructions in the Electronic Return Form. Note that returned defective product must contain all packaging, literature, parts and accessories that came along with it.

In order to comply with our carrier’s policy and offer a free of charge replacement for damaged products, they must be reported within 3 days from the delivery date. We cannot accept claims beyond 3 days due to deadline provided by carrier.

When complete, Return Authorization Form  will provide an RMA# and instructions on preparing a damaged product for return. Our Customer Service Representative will contact you shortly afterwards to arrange a replacement.

All replacement parts, electronic parts and products that contain electronic/electric parts and/or or motors, such as thermostats, controls, zone valves, replacement cartridges, pumps, power heads, water heaters, boilers, heater, etc. are subject to a 15% restocking fee, unless damaged or defective (see details above).

PEXSuperstore.com honors manufacturer’s warranty on all products sold on our website. Should warranty issues arise, please use our Return Authorization Form to file a warranty claim. Otherwise, please contact our Customer Service at 1-909-606-0988 for assistance.